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Privacy Policy for r5i.digital

Last Updated: October 8, 2025

r5i.digital ("we," "us," or "our") provides digital marketing and growth services, including strategy, SEO, paid media, analytics, and lifecycle marketing. We respect your privacy and are committed to protecting the personal and business data you entrust to us. This Privacy Policy explains what information we collect, how we use it, when we may share it, and your rights.

Scope

This policy applies to personal information collected through our website, over the phone, by email, and during provision of our services (remote strategy sessions, campaign execution, and related support). It covers information about individuals (clients, prospective clients, visitors) and information from client-owned platforms needed to deliver agreed services.

Information We Collect

We collect several types of information to deliver, improve, and secure our services:

  • Contact & Account Information: Name, email, postal address, phone number, billing and shipping address, and other contact details you provide when requesting services or creating an account.
  • Service & Platform Information: Performance data, campaign settings, analytics events, attribution setup, audience definitions, conversion metrics, and related technical context needed to deliver requested work.
  • Payment & Billing Information: Payment method, transaction details, and billing records. We do not store full credit card details on our systems—payment processing is handled by third-party processors when applicable.
  • Usage & Analytics: Information about your use of our website and services, including IP address, browser type, pages visited, referral data, and interactions with marketing communications. We use analytics services and server logs to monitor, secure, and improve our site.
  • Communications: Records of communications you send to us (email, phone calls, support chats) and any notes created by our team in relation to your service request.

How We Use Your Information

We use personal and service information for purposes including:

  • Providing, maintaining, and improving our services (diagnostics, strategy development, implementation support, and reporting).
  • Processing payments, invoices, quotes, and service confirmations.
  • Communicating about appointments, service status, and support follow-ups.
  • Protecting our systems and clients from fraud, abuse, or security incidents.
  • Complying with legal obligations and responding to lawful requests from government or law enforcement.
  • Aggregating and anonymizing data for internal reporting and service improvement.

Privacy-first Analytics

We use privacy-focused, cookie-less analytics (for example, Cloudflare Web Analytics when hosted on Cloudflare Pages) to collect aggregated, non-identifying usage information about how visitors interact with our website. These analytics do not set tracking cookies, do not store personal data, and are used only to improve the site and measure general traffic patterns.

Lawful Basis

When required by law, our lawful bases for processing include performance of a contract (providing services you request), legitimate interests (improving services, fraud prevention), and your consent (marketing communications). For any sensitive processing we will obtain explicit consent where required.

Client Data and Platform Access

We may access client-owned tools and data sources (for example, analytics, ad platforms, CMS, or CRM systems) when required for service delivery. Team members are instructed to access only what is necessary for the agreed scope. Our staff are bound by confidentiality obligations and access-control policies.

Sharing and Third-Party Services

We strictly do not sell your personal data to data brokers, marketing agencies, or any other third parties. We maintain confidentiality and only use your information for necessary business purposes. We share information only with:

  • Infrastructure & Security Providers: We use Cloudflare (including Pages, Workers, CDN, DNS, and Turnstile) to deliver our website securely, protect against attacks, and optimize performance. Cloudflare may process traffic data (like IP addresses) at the edge to detect security threats.
  • Business & Communication Tools: We use Google Workspace (Gmail, Calendar) to manage email communications, scheduling, and booking confirmations. When you email us or book an appointment, that data is processed securely within Google's enterprise infrastructure.
  • Service Providers: Other vendors who perform services strictly on our behalf (payment processors). They are contractually bound to protect your data.
  • Professional partners and suppliers when needed to support campaign execution, creative production, or platform integrations.
  • Law enforcement or regulators when required by law or to protect our rights, property, or safety.

Data Retention

We retain personal and service records for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Access credentials shared for implementation are retained only as needed for delivery and support, then removed according to our internal retention and offboarding procedures.

Security

We apply administrative, technical, and physical safeguards to protect your personal and business data while it is in our care. This includes least-privilege access, account-level authentication controls, secure handling of credentials, and staff training on privacy and confidentiality. However, no method of transmission or storage is 100% secure.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to processing for direct marketing. To exercise these rights, contact us. We will respond within the timeframes required by applicable law.

International Transfers

If we transfer your information to service providers outside your jurisdiction, we will take steps to ensure appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms.

Children

Our services are not directed to children under 13. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us so we can remove it.

Links to Other Sites

Our website may contain links to other websites. We are not responsible for the privacy practices of other sites. We encourage you to read the privacy policies of any linked websites.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated "Last Updated" date. Significant changes will be communicated via email or prominent notices on our site.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us.